1. Cash Transaction Time:

• From Monday to Friday:
• Morning:    08:00 - 12:00
• Afternoon: 13:00 - 16:00

• Specifically in Da Nang Branch
• Morning:    08:00 - 11:30
• Afternoon: 13:00 - 16:00

Note: Deposits into/transfers from FPTS accounts after 4:00 pm of business days or after the time FPTS finalizes the advance value shall not be validated to make a reduction to the advance value made in the day.

2. Order-placing methods

• At FPTS Trading Floors

• Step 1: Take Order Forms at the FPTS Trading Floors
• Step 2: Fill in required information and undersign the Order Forms
• Step 3: Hand over the Order Forms to FPTS brokers
• Step 4: Receive the customer copy of Order Forms from FPTS brokers

• Via telephone

Applied to customers using Token Card - a user authentication device

• Step 1: Call to one of the following telephone numbers:
• (84-24) 3773 7068 or (84-24) 6275 8000 in Hanoi City
• (84-28) 6255 5698 or (84-28) 6290 8686 in Ho Chi Minh City
• (84-236) 3553 666- Ext. 678 or 677 in Da Nang City
• Step 2: Provide the following information in the sequential order to FPTS brokers:

• Account number
• Accountholder’s full name
• Type of order (Buying, Selling, Cancellation, Modification)
• Securities symbol
• Number of securities to be transacted
• Price rate
• Password generated by Token Card - a user authentication device.

• Via Internet – EzTrade; m.fpts.com.vn and EzMobileTrading application

• Step 1: Access the EzTrade address https://eztrade.fpts.com.vn; m.fpts.com.vn and EzMobileTrading application
• Step 2: Enter user name and login password
• Step 3: To execute the transaction, customers must fill in all required information on the Order Form and enter the trading password or auto-generated password on Token Card - a user authentication device.
• Step 4: Send the order

3. Account opening

Customers go to FPTS Trading Floors to open a securities transaction account. They are required to bring with the following papers:

• For Vietnamese individual customers: Valid original identity card
• For Vietnamese institutional customers:
  • Photographic copy of business establishment/registration certificate
  • Photographic copy of identity card/citizenship card of the legal representative
  • Photographic copy of tax code registration paper
  • Notarized copy of the Decision on Appointment of Director/Chief Accountant (if any)