1. Cash Transaction Time:
From Monday to Friday:
- Morning: 08:00 - 12:00 (Da Nang Branch: 08:00 - 11:30)
- Afternoon: 13:00 - 16:00
Note: Deposits into/transfers from FPTS accounts after 4:00 pm of business days or after the time FPTS finalizes the advance value shall not be validated to make a reduction to the advance value made in the day.
2. Order-placing methods
- At FPTS Trading Floors
+ Step 1: Take Order Forms at the FPTS Trading Floors
+ Step 2: Fill in required information and undersign the Order Forms
+ Step 3: Hand over the Order Forms to FPTS brokers
+ Step 4: Receive the customer copy of Order Forms from FPTS brokers
- Via telephone
Applied to customers using Token Card - a user authentication device
+ Step 1: Call to one of the following telephone numbers: Call to the hotline 19006446, ext. 1
+ Step 2: Provide the following information in the sequential order to FPTS brokers/advisors:
- Account number
- Accountholder’s full name
- Type of order (Buying, Selling, Cancellation, Modification)
- Securities symbol
- Number of securities to be transacted
- Price rate
- Password generated by Token Card - a user authentication device.
- Via EzTrade web-based trading platform and EzTrade mobile trading application
+ Step 1: Access the website at https://eztrade.fpts.com.vn or launch EzTrade application
+ Step 2: Log in your account with the login password
+ Step 3: Fill in the order information: Buy/Sell, securities symbol, quantity and price
+ Step 4: Send the order
+ Step 5: Enter the OTP code to confirmand submit the order
- For customers using SMS OTP or Email OTP for confirmation: The FPTS system will send an OTP code to your registered mobile phone number or registered email address.
- For customers using Smart OTP for confirmation: Enter the Smart OTP generated by the device for confirmation.
- For customers using the user authentication device - Token Card: Enter the passcode generated by the Token Card.
3. Account opening
Go to FPTS offices to open a securities transaction account. The following papers are required:
- For Vietnamese individual customers: Valid original identity card
- For Vietnamese institutional customers:
- Photographic copy of business establishment/registration certificate
- Photographic copy of identity card/citizenship card of the legal representative
- Photographic copy of tax code registration paper
- Notarized copy of the Decision on Appointment of Director/Chief Accountant (if any)