1. Cash Transaction Time:

From Monday to Friday:

• Morning:    08:00 - 12:00 (Da Nang Branch: 08:00 - 11:30)
• Afternoon: 13:00 - 16:00

Note: Deposits into/transfers from FPTS accounts after 4:00 pm of business days or after the time FPTS finalizes the advance value shall not be validated to make a reduction to the advance value made in the day.

2. Order-placing methods

- At FPTS Trading Floors

+ Step 1: Take Order Forms at the FPTS Trading Floors

+ Step 2: Fill in required information and undersign the Order Forms

+ Step 3: Hand over the Order Forms to FPTS brokers

+ Step 4: Receive the customer copy of Order Forms from FPTS brokers

- Via telephone

Applied to customers using Token Card - a user authentication device

+ Step 1: Call to one of the following telephone numbers: Call to the hotline 19006446, ext. 1

+ Step 2: Provide the following information in the sequential order to FPTS brokers/advisors:

• Account number
• Accountholder’s full name
• Type of order (Buying, Selling, Cancellation, Modification)
• Securities symbol
• Number of securities to be transacted
• Price rate
• Password generated by Token Card - a user authentication device.

- Via EzTrade web-based trading platform and EzTrade mobile trading application

+ Step 1: Access the website at https://eztrade.fpts.com.vn or launch EzTrade application

+ Step 2: Log in your account with the login password

+ Step 3: Fill in the order information: Buy/Sell, securities symbol, quantity and price

+ Step 4: Send the order

+ Step 5: Enter the OTP code to confirmand submit the order

• For customers using SMS OTP or Email OTP for confirmation: The FPTS system will send an OTP code to your registered mobile phone number or registered email address.
• For customers using Smart OTP for confirmation: Enter the Smart OTP generated by the device for confirmation.
• For customers using the user authentication device - Token Card: Enter the passcode generated by the Token Card.

3. Account opening

Go to FPTS offices to open a securities transaction account. The following papers are required:

- For Vietnamese individual customers: Valid original identity card

- For Vietnamese institutional customers:

• Photographic copy of business establishment/registration certificate
• Photographic copy of identity card/citizenship card of the legal representative
• Photographic copy of tax code registration paper
• Notarized copy of the Decision on Appointment of Director/Chief Accountant (if any)