1. Login on computer

Step 1: Go to https://eztrade.fpts.com.vn and log into your stock trading account

Step 2: Log in to your account (First login password is sent by FPTS into your email or you are directly provided with a password)

Step 3: Change your password. You must change the first-time password provided by FPTS.

Note:

- A password must have at least 8 characters

- The password must contain both uppercase letter, lowercase letter, number and at least one special character like `!@$%^&*()_+\-=[]{}:"\|,.<>\/?~

- The new password cannot be the same as the current one.

Note: If you forget the password, click Forgot Password or contact our Customer Service Department via hotline 19006446 for the new password granted.

2. Login on smartphone

Download and install EzMobileTrading App from Google Play Store

Note: The application download may be disabled if you installed Samsung Max - a cellular data saving software - for your device.

If you do not have a Google account to download the application from Play Store, please refer to the instruction here.

Download and install EzMobileTrading App from Apple App Store

If you do not have an Apple ID to download the application from App Store, please refer to the instruction here.

Step 2: Log in to the Securities Trading Account and change the Password (The first login password is sent by FPTS to your email or you are directly provided with the password)

1. Change on computer

Navigate to the EzTrade main window, click on the account number 058C……. (on the upper right corner) and then click “Change Password”

Enter your current password, new password and confirm (new password) then click “Change” to complete Password change.

2. Change on smartphone

If you use SMS OTP and Email OTP, your account must enter the OTP code for the first order in the current login session.

If you want to use the one OPT password for the whole login session feature, you need to register for Smart OTP (click on the link for instructions)

Navigate to the EzTrade main window, click on the account number 058C……. (on the upper right corner) and then click “Trading Password Settings”

Tick the “Use the transaction password for each Buy/Sell order” box, then enter the OTP code to authenticate

To enhance account security, you can register to use a 2-layer login password according to the following instructions:

Switch to the Login Tab, select Login using 2-layer security, enter the OTP code to confirm the change

On EzMobileTrading

OTP is a one-time password sent to the customer's mobile phone via either SMS or email. Unlike static passwords (which are user-generated passwords and rarely changed), the OTP authentication password is generated at random and can just be used once in a short time before it gets expired. The OTP will improve your transaction security over your previous static password.

Currently, FPTS is using the OTP to replace the static trading password with the following functions: Buy/Sell securities and Place conditional orders.

For each login session, you only need to authenticate the OTP once for both login and order placing (you do not need to re-enter the OTP when placing orders after the OTP is authenticated and you do not log out/log in again).

1. On EzTrade

OTP authentication settings

Log into the main screen EzTrade, click on the number account 058F……. (on the top right corner), then select Account Information/OTP Settings

Select the OTP Authentication method via either SMS or email and confirm your selection by entering the static password.

Authentication before placing an order

Click on the icon  on the bottom right corner of the screen to authenticate the OTP

- The OTP authentication screen appears. Click "Get OTP" button, FPTS’s system will send an OTP to your registered mobile phone number at FPTS:

- Enter the OTP and click "Confirm" to authenticate the OTP:

- Please note that the OTP will be sent to your registered mobile phone number at FPTS. If your phone number changes, please follow the instructions here to update it.

2. On EzMobileTrading

The Smart OTP authentication method at FPTS is an authentication method by which a one-time password (OTP) is generated by the EzMobileTrading application installed on your mobile device.

1. Register Smart OTP on EzMobileTrading application

1.1 For accounts that have never been registered for Smart OTP

Open EzMobileTrading on your mobile device, enter your Account Number and Password, then start Login.

1.2 For devices that registered Smart OTP for another account

Open EzMobileTrading on your mobile device, enter your Account Number and Password, then start Login.

1.3 1.3 For devices that have cancelled Smart OTP and register again

Open EzMobileTrading on your mobile device, enter your Account number/Password then start Login.

Note: You may delete your expired Smart OTP by touching the “058F….Your Full name” and click “Delete”.

1.4 Register Smart OTP on a new device

Note: You can only register to use Smart OTP on one device, so after using successfully, the Smart OTP on the old device will be invalid.

2. Instructions on using Smart OTP on EzMobileTrading, EzTrade and EzMobileFutures applications

2.1 Using Smart OTP on the registered device

Similar to placing an order, when you do other tasks like changing personal information and registering for services, you just need to follow the instructions "Please tap Get OTP" then enter the PIN code. The system will automatically enter the OTP code taken from Smart OTP.

2.2 Using Smart OTP when trading on web-based platform or devices that have not installed Smart OTP

2.3 Using Smart OTP in derivatives trading on EzMobileFutures application

- In case, you trade derivatives on EzMobileFutures on the device where the Smart OTP is not registered (on the EzMobileTrading application), you will automatically get the Smart OTP code on the device where the Smart OTP is registered as instructed above section 2.2.

- In case, you trade derivatives on EzMobileFutures on a Smart OTP registered device (on the EzMobileTrading application) as follows:

Go to the OTP Management option to change the OTP authentication method to Email or SMS OTP.

* On EzTrade

* On EzMobileTrading

* How to change PIN code

Note

- You get the Smart OTP code on the EzMobileTrading login screen when trading at EzTrade (section 2.2). Do not log into your account to avoid automatically logging out of EzTrade because you can only log in one device at a time.

- OTP Code is valid in 60 seconds since it is generated in a login session.

- Time for the next OTP code is 30 seconds.

- If you enter wrong OTPs for 05 consecutive times in the current OTP-generating period, please wait for the next valid period of a new OTP. 

- The Save Smart OTP function is only valid in the login session.

- In case you are using the Smart OTP but you want to remove and reinstall the EzMobileTrading application, please change the authentication method to SMS OTP/Email OTP to avoid interruption in your transaction and re-register the Smart OTP.

- In case you lose your mobile phone or forget your PIN code, please contact our Customer Service Department via hotline: 19006446, ext. 1 for assistance.