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Customer Service
1
Assets

- You can select to view Asset report in two methods:

  • On the navigation bar => go to Asset box
  • On the navigation bar => go to Function box, click “View all”, select Asset/Report, choose Asset

- On the report screens of the Asset Management section, you can track the Underlying/Derivative market data by clicking the select button below the name of the report to switch subsystems.

Net assets will be the sum of the Underlying and Derivative subsystems.

* Underlying

At Asset screen, you choose Underlying

The interface after going to the Underlying Assets Screen includes two tabs: Securities and Cash - Outstanding Debt:

  • Tab “Securities:

Net worth statistics chart:

Add change feature to convert the displayed information: Default with old information: Market price, Cost price, Available volume. When clicked, it will change Cost price to Market value, Available volume to Total volume.

  • Tab “CashMargin balance”:

- Net value excluding the amount of money lent to FPTS.

* Derivatives

To see the assets details of the Derivatives system, from Asset screen, you select the “Derivatives”.

The interface of the Derivatives Assets screen includes two tabs: Positions and Margin.

- Tap the greenand red  hammer”icon at the futures contract code to place quick orders to buy/sell that contract.

- Tap the icon  to view your aseest statistics in chart over time ranges such as 1 week/1 month/3 months/6 months and a filter to customize the time frame.

2
Account Statements

Please go to the Function section, click “View all”, select Asset/Report, then choose Stock Statement/Cash Statement.

* Stock Statement

- Display by stock code, including:

  • Opening balance/Ending balance: Number of securities by type of securities
  • Transactions arising: Increase/decrease in the quatity of securities by type

* Cash Statement of Underlying

* Cash Statement of Derivatives

From Cash Statement of Underlying, please tap icon to switch to Derivatives.

You can choose to view account statements by 1 week/1 month/3 months/6 months or select a custom time range and records can be sorted by time at the button.

3
Report on Changes in Net Assets

- Please go to the Function section, click “View all”, select Asset/Report, choose Changes in Net Assets.

* Notes: NAV at the beginning - NAV at the ending of the period does not include amounts lent to FPTS.

  • NAV at the beginning, NAV at the ending of the period: In the Total cash section, please leave the amount lent to FPTS
  • Net adjustments: Transactions related to funds lent to FPTS are added to the "Increase/Decrease" in net movements, specifically:
    • Increases: Loan settlements, interest income from lending to FPTS.
    • Decreases: Loan disbursements, personal income tax (PIT) on loan interest.
4
Realized Profit and Loss Report

- Please go to the Function section, click “View all”, select Asset/Report, choose Realized Profit and Loss Report.

* Realized profit and loss – Underlying

Displays the total realized profit and loss for each stock code in the selected period.

* Realized profit and loss - Derivatives

From the Function screen => Select Realized profit and loss => Select the Derivative subsystem, the report screen will be as follows:

Customers can select the iconto filter the Contract code and the time period to view the report.

To view the details of the Profit/Loss of each contract code, you can choose two ways:

- Method 1: On the Profit/Loss Report screen, click on the Contract code on the day you want to view the details, the Details screen will appear including: Number of Buy/Sell at the beginning of the day, during the day, at the end of the day and price at each corresponding time.

  • You can click on the contract code at the beginning of the report to filter other codes that have generated profit/loss or are being held on the same day.

- Method 2: On the External Profit and Loss Report screen, you can select iconto filter Contract codes and time to view the report.

* Profit and Loss Statistics

At the Profit and Loss Report Screen => You select the iconto view Profit and Loss Statistics.

5
Transaction Report by Stock Code

- Please go to the Function section, click “View all”, select Asset/Report, choose Stock Transaction Report.

6
Fee Lookup

- Go to the Function box, click “Click all”, select Asset/Report, select Fee Lookup.

- Display types of fees:

  • Purchase and sale fees
  • Sales tax, capital investment tax
  • Advance fee
  • Investment consulting fee
  • SMS fee, custody fee
  • Withdrawal and transfer fee
  • Loan interest
7
Tariff

- Please go to the Function section, click “View all”, select Asset/Report, choose Tariff.

- Report used to look up - change fee schedule.

* Buying/Selling

- Including the effective transaction fee and the Change fee schedule/Register active transaction section corresponding to each type of account.

- For accounts that not registered for active transaction:

To register active transaction

- For accounts that registered for active transaction:

To change tariff of active transaction

* Loan transaction

* Depository

- Display Depository fee schedule by securities type.

* Others

- Only display SMS fee schedule => Only accounts that have registered for SMS will display the fee schedule.