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Customer Service
1
How can I open a derivative securities account at FPTS?

To open a derivatives securities trading account, you need to have an underlying securities trading account and sign a Derivatives Securities Trading Account Opening Contract. There are 2 ways to sign the Derivatives Securities Trading Account Opening Contract.

  1. Register directly at the counter

You need to prepare the following necessary documents and go to FPTS Head Office, branches and transaction offices to open a derivatives securities account:

Individual customers

- Identity Card/Citizenship Card

Institutional customers

- Business Registration Certificate (notarized copy)

- Identity card/Citizenship Card of the legal representative of such institutional customer

  1. Register online service and send Contract to FPTS

You may access the Online Trading account (EzTrade) and register for the online service, please follow the instruct here.

Note: You need to open an underlying securities trading account here before opening the derivatives securities trading account.

2
How can I deposit/transfer money into my derivative securities trading account at FPTS? If I already have money in my underlying securities trading account and I want to transfer it to the derivative account, what should I do?

You can deposit/transfer money to your derivative securities trading account at FPTS by one of the following ways:

If you already have money in your underlying account and want to transfer it to the derivative account, you can transfer online via https://eztrade.fpts.com.vn in one of the two following ways:

Performing procedures for money transfer in one of the two screens: Underlying securities trading or derivative securities trading

1. Performing on underlying securities trading screen

- In EzTrade, click on Money Transaction and then Transfer money into derivative trading deposits

- Amount:  Enter the value you want to transfer (not greater than the balance on your account)

- Click Submit to confirm the order.

2. Performing on derivative securities trading screen

Click on the Services Board icon, click on Derivatives Trading

- In EzFutures, click on Money Transfer and then Transfer money into FPTS collateral (from underlying account)

- Amount:  Enter the value you want to transfer (not greater than the balance on your account)

- Click Apply to confirm the order.

♦ Note

- Time for online money transfer: 00:00-15:55 on working days

3
How is the daily position profit/loss of the VN30-Index futures contract calculated?
  • Closing new open positions during the day:

Position profit/loss = (Position closing price - Position opening price) * Multiplier * Number of contracts

  • Closing positions available in the session:

Position profit/loss = (Position closing price - Closing price at the end of the last trading day) * Multilier * Number of contracts

  • Keep the position available until the end of the trading day (not the last trading day):

Position profit/loss = (Settlement price – Settlement price of the last trading day) * Multiplier * Number of contracts

  • Keep the position available until the end of the last trading day (at an expiration date of contracts)

Position profit/loss = (Settlement price – Settlement price of the last trading day) * Multiplier * Number of contracts

  • The position profit/loss of a contract from opening to closing positions is equal to the total position profit/loss on all trading days during the valid contract period.
4
What is daily settlement?

Unlike underlying securities, the profit/loss from the arising price when the derivative transaction is paid on a daily basis instead of being paid only after investors sell their holding shares. At the end of the trading day, all the profit/loss for holding positions and the profit/loss for closed positions during the session will be recorded and paid to customers.

The daily profit/loss payments reduce the risk of derivatives contracts not being paid in full at maturity.

5
What should I do when I mistakenly entered wrong/insufficient contents in my money transfer order that I want to deposit money into my securities account?

1. In case you entered wrong/insufficient information on one of two money deposit/transfer contents: Securities trading account number or full name of accountholder, you should conduct a transaction check. Please click here to follow correction steps.

2.In case you entered wrong/insufficient information on both securities trading account number and full name of accountholder in money deposit/transfer content, you should conduct a transaction check. Please click here to follow correction steps.

6
How can I withdraw/transfer money to my bank account after I closed my positions? How much can I draw/transfer?

After you close positions, you want to withdraw/transfer money from your derivative securities trading account to your bank account, please follow the steps below.

  • Step 1: Withdrawing Money from Margin Collateral Account at VSDC to Derivative Securities Trading Account at FPTS. Please click here to see here instruction.
  • Step 2: Withdrawing Money from Derivative Securities Account to Underlying Securities Account.
  • Please click here to see here instruction
  • Step 3: Withdrawing Money from Underlying Account to Your Bank Account. Please click here to see here instruction

You can withdraw all your money in your derivative account to your bank account.

7
If the transaction incurs a position loss during the session, even if the position is closed, I cannot withdraw all the money late in the day from VSDC escrow account, do I have to pay any fee for margin asset management to VSDC?

You still have to pay the margin asset management fee to Vietnam Securities Depository and Clearing Corporation (VSDC) in case the transaction incurs a loss.

For example: You have 300 million VND in your VSDC margin account, you have a loss of 20 milllion VND in the trading session.

  •  The required deposit amount to be left on your VSDC margin account is 20,000,000 / 80% = 25,000,000 VND
  • At the end of the day, the maximum amount you are allowed to withdraw from your VSDC margin account is 275 million VND.

Thus, VSDC still charges a margin management fee on the end-of-the-day balance of 25 million VND that cannot be withdrawn.

8
How is the initial margin ratio of the VN30 Index futures contract calculated?

The initial margin requirement ratio of VN30 Futures Contracts Index is calculated by Clearing Center, based on the intraday change of futures contract value. Securities companies can apply their initial margin ratios higher than or equal to the regulatory margin ratios. The Clearing Center can revise up or down this ratio, depending on market conditions or liquidity at its discretion

9
Can I profit from Derivative trading when the market is falling?

Unlike the underlying stock trading which profit can only be made from the rising stock price, derivatives trading allows to make a profit even when the market is falling. When predicting that the market will decline, investors can joinin a short position of derivative contracts. If the price trend in the market goes as predicted, investors can take profits by closing the position at a price lower than the initial opening price.

10
How is a futures contract size calculated?

Like the value of each stock traded on the market, the size of a futures contract will tell how much the investment value is held by the investor. A contract size is calculated in the following formula:

A contract size = Underlying asset value * Multiplier

*Example, the VN30 Index stands at 900 points, the regulatory multiplier set by the Stock Exchanges is VND100,000. So, the contract size is VND90 million.