HOTLINE : 1900 6446

Customer Service
1
Open an account at FPTS Offices

1. Account Opening Instructions for Individual Customers

* Vietnamese individual customers

Customers bring Identity/Citizenship Card (valid original) to the FPTS Offices to sign the Securities Trading Account Opening Agreement.

* Foreign individual customers

Foreign customers need to prepare all necessary documents and follow instructions below to open an account:

Documents:

Securities Trading Code Application Form 

Authorization for Securities Trading Code Application

Valid copy is referred to a notarized copy certified by competent authorities in the home country and legalized in consular legalization by competent authorities of Vietnam (The notarized, certified documents must have the validity of no more than one year dated from the date on which foreign investors send the documents to depository members.)

To see FPTS Offices, please click here

* Customers who open a securities trading account at FPTS and a securities trading cash account at a bank selected by FPTS, please see instructions for opening a cash account here.

2. Account Opening Instructions for Institutional Customers

* Vietnamese institutional customers

Necessary documents include:

* Foreign institutional customers

Foreign institutional customers need to prepare following documents to apply for securities trading code to open an account:

Valid copy is referred to a notarized copy certified by competent authorities in the home country and legalized in consular legalization by competent authorities of Vietnam (The notarized, certified documents must have the validity of no more than one year dated from the date on which foreign investors send the documents to depository members.)

To see FPTS Offices, please click here.

2
Register Information for Account Opening via EzOpen

Follow the instructions below to conduct information registration for online account opening:

Go to the website: www.fpts.com.vn, click on the Open an Account box

Select account type and customer type, click Open Account to start

Step 1: Accountholder information

- Fill in personal information completely and accurately

Note: You are recommended to remember the Pin Code to look up or edit registered information

After filling in all personal information, Click Next to proceed

Step 2: Securities transaction information

The Customer registers for the services

Register services

After selecting the services, click Next to continue

Step 3: Select account number

Choose the securities trading account number by branch

 

Move the mouse cursor to the question mark to be guided on the rules for choosing a securities trading account number


 - If you cannot find a desired number, you can choose a random one.

Note: You can change this account number before signing the account opening contract with FPTS

After getting the account number, click Next button to proceed

Step 4: Finish

Tick the box “I agree to the above Terms & Conditions,” then click Save

 

A message with FPTS contact will be popped up for you to complete the account opening procedure at FPTS.

Note: 

- If you want to change the declared information, click Search

- You need to fill in full information, namely Full name, ID number and PIN number, then click "Search"

Click the pen icon to edit the information

After successfully registering information, please come directly to FPTS Offices to sign the contract or contact our Customer Service Department via Hotline 19006446 for support.