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Customer Service

Place Underlying Orders

1
Setting Order Screen/Placing Order

- Enter the stock: display the transaction information in the session of that stock

  • Note: When entering the order screen, the stock field will automatically enter the most recently searched stock or the default stock if this is the first login.

- Information includes:

  • When clicking on the price data fields (Market Price, Ceiling/Floor/Reference price, Top buy and sell prices), the price will be automatically filled into the price box in the order

- Click on the Settings icon to open the settings screen on the order screen

* Turn On/Off Place order feature

- Click on Icon to turn on/off place order feature

- The order screen will display as follows:

Steps to place orders when enabling the “Pending orders” feature

- The information of the RECORD order will be displayed in the Pending Order List section. Click on the “Pending Order” icon to see the list of orders being RECORDED.

- The list of pending orders is displayed on the screen as follows:

- For each Pending Order record: There are icons corresponding to the features of Place a recording order/Edit a recording order/Delete a recording order

* Edit pending order

- Click on the edit icon of the pending order to open the edit order screen -> Change the information you want

2
Place Orders On Demand (Sell % of Portfolio, Conditional Orders)

Please follow the steps below:

- After the order is successfully sent, you can view the order information in the Waiting for Match/Matched/Order Book tabs according to the order status.

  • Note: In case you use ordinary margin trading, when you place a sell order, the system will prioritize selling the margin contract (with the closest expiration date).

* Sell % of portfolio

Notes:

  • Volume: Volume is rounded to the selected percentage (default is 100%)
  • Price: Price will be automatically filled according to exchange and session
    • HNX: MTL/ATC price corresponds to Continuous/ATC session
    • HSX: ATO/MP/ATC price corresponds to ATO/Continuous/ATC session
    • UpCom: Floor price
  • You can change the default information (Account ratio, stock selection, price/volume entry)

* Conditional order

- From the Order screen -> select the order type as Conditional Order

- Enter order information: Fill in all information fields and click Place Order

- Notes: For Margin account, you need to select Order Type as Cash/Margin

  • For Margin Selling: Go to the "Stock Balance" screen to select a selling contract.
  • Margin sell orders cannot exceed max volume
3
Order Book

- You can open the order book in two ways

* Pending order

- Pending order details: Click on each record to view order details

- Cancel/Edit pending order: You can cancel/edit order from one of the following screens:

Note: Button  to edit order and button to cancel order

* Matched order

Includes Same day and Past screens

- For the “Same day” screen, it displays the matched orders of the day. You can filter the matched orders by stock, order type All/Buy/Sell by clicking on the icon 

 

- For the “Past” screen, it displays past orders by time such as one week/ one month/ six months/ one year). You can filter by stock, order type All/ Buy/ Sell and by other time you want to display by clicking on the icon

* Conditional order

- Conditional order tab in the place order screen will only display orders in the Pending for Activated status.

- Conditional Orders tab in the Order Book screen will display conditional orders including all statuses.

* Placed order

Includes Same day and Past screens

For the “Same day” screen, it displays the orders placed during the day. You can filter by stock, order type All/Buy/Sell, money and order status by clicking on the icon

For the “Past” screen, it displays past orders by time such as one week/one month/six months/one year, you can filter by stock, order type All/ Buy/ Sell, money, order status and by other time you want to display by clicking on the icon