HOTLINE : 1900 6446

Customer Service

WITHDRAW MONEY FROM MARGIN ACCOUNT AT VSDC TO DERIVATIVE ACCOUNT AT FPTS

  • Log into EzTrade app
  • Select menu Feature, then select Cash Transaction/Custody/Right
  • Select Derivatives transfer, then select Withdraw money from VSDC
  • Enter the amount: Enter the amount you want to transfer (Not exceed the available transferable balance)
  • Select Continue and enter the OTP code to complete the transaction
  • Graphic instructions available here  PDF 12
  • Order-placing time: 00:00 - 15:55 on working days

WITHDRAW MONEY FROM DERIVATIVE ACCOUNT AT FPTS TO UNDERLYING SECURITIES ACCOUNT

  • Log into EzTrade app
  • Select menu Feature, then select Cash Transaction/Custody/Right
  • Select Derivatives transfer, then select Withdraw money from derivative account to Underlying account
  • Enter the amount: Enter the amount you want to transfer (Not exceed the available transferable balance)
  • Select Continue and enter the OTP code to complete the transaction
  • Graphic instructions available here  PDF 12
  • Order-placing time: 00:00 - 15:55 on working days

WITHDRAW/TRANSFER MONEY FROM FPTS CASH COUNTER

To withdraw/transfer money, you need to go to FPTS Head Office, Branches and Transaction Offices to perform transactions.

- Individual customer

  • Identity Card/Citizenship Card: Valid original copy;
  • Money Withdrawal/Transfer Form

- Institutional customer

  • Power of attorney (clearly stating full name, Identity Card/Citizenship Card No. of the attorney, content of scope of authorization: To perform money withdrawal/transfer order);
  • Identity Card/Citizenship Card/Passport of the attorney: Valid original copy;
  • Money Withdrawal/Transfer Form: Having full seal and signature of the account holder and the authorized person.

- Working Hours: From Money to Friday (except for holidays)

  • Morning: 08:00 - 12:00 (08:00 - 11:30 at FPTS Head Office and FPTS Da Nang)
  • Afternoon: 13:00 - 15:55

- Locations: FPTS Head Office/Branches/Transaction Office