HOTLINE : 1900 6446

Customer Service

Method 3: Deposit/Transfer money at FPTS Head Office, Branches or Transaction Offices at the addresses here.

STEP 2: DEPOSIT MONEY FOR MARGIN ACCOUNT AT VSDC (FROM DERIVATIVE ACCOUNT AT FPTS) 

Method 1: Transfer money from derivatives trading platform EzFutures

  • Log in EzMobileFutures trading application
    Select Money transfer/Deposit money into VSDC margin collateral account (from derivatives trading account at FPTS)
    Enter the amount of money to be transferred
    Enter OTP code to complete the transfer
  • Online working time: 0:00-15:55 on working days
  • Click here for graphic instruction

Method 2: Conducting money transfer via telephone (only applied to customers using Token Card)

You place a phone call to FPTS’s hotline 19006446 to request your money transfer from your underlying securities account to the derivative securities account and read the Token Card auto-generated password for the FPTS staff at the service.

NOTE 

- In case your money is credited into your account at FPTS by the bank at the service after 16:30 in working days or at weekends or on public holidays, your money will be credited into your securities transaction account in the next working day (thus, no reduction is seen the amount of money although the advance is already made).

- You need to send your request for transaction check in the following cases:

  • Write down insufficient/wrong information about securities account number and/or the full name of the account holder in the money deposit content section
  • Deposit/transfer money into other professional accounts of FPTS (share auction, shareholder rights exercising, etc.)

In the above cases, your account will not be automatically credited by FPTS. You need to send your request for transaction check. Instruction on Transaction Check, please click here.