1. Login

Step 1: You can log in EzTrade with either of the following methods:

• Method 1: Directly access the EzTrade Service website at https://eztrade.fpts.com.vn
• Method 2: Access the website http://www.fpts.com.vn, click on the block Online Trading

Step 2: Enter the account number and the login password and click Login

Note:

• Upon your first login: After entering the login password provided by FPTS and clicking Login button, you will be prompted to change your login password for security.
• In case your password is forgotten or locked, you may contact the FPTS Customer Service Department by telephoning (84.24) 37737065 for password recovery assistance.

2. Market Watch

​Market Watch (MW) is an online price board integrated into EzTrade, enabling you to track stocks of interest easily and place a buying/selling order quickly right from this price board.

2.1. Create stock lists for tracking

• Tracking list advantages
  • Quickly track stocks of interest
  • Track stocks listed on all exchanges - HSX, HNX and UPCOM - at the same time
  • Create multiple lists for easier tracking/following
• Creation steps:
  • Step 1: Click on MarketWatch
  • Step 2: Enter the list name
  • Step 3: Click on icon “+” to create the list

• Step 4: Add stocks to a list: Enter stock symbols into Add new list (use commas to separate stocks) and press Enter to add chosen stocks to the list

• Customers can add more or remove stocks from the lists

2.2. Search stock details

Right-click on a stock symbol and select “Details”, a popup window will show information details of the selected stock.

3. Placing Order

3.1. Time for receiving orders

• Start: From 19:00 on the preceding trading day.
• End: At the time the Stock Exchanges stop receiving buying/selling orders:
• HOSE: 14:45
• HNX: 15:00
• UPCOM: 15:00

3.2. Ways of placing orders

3.2.1. Placing an order from the Order-placing screen

• Step 1: Select “Ordinary Order” or “Margin Order” or “Buying Power Margin Order”
• Step 2: Enter the order information
• Use the mouse cursor or use Tab key on the keyboard to move among fields to enter the required information
• Price: Price unit is 1 Vietnamese dong. No space, comma or period is allowed in the digit string in the price field.
• When you place a buying order, the system will display the cash balance available for buying in the “Money” section. And, when you place a selling order, the system will display the stock balance in your portfolio.
• The system automatically calculates “Maximum purchasable quantity” of the selected stock that you can afford with the available cash balance.

• Step 3: Click “Add” to save the order in the “Pending Order” list
  • You can delete orders placed from the Pending Order List by clicking on Delete button on the corresponding row.
  • You can add multiple orders to the Pending Order list before sending all orders placed with just a single click on the “Send Order”

• Step 4: Enter the trading password and click “Send Order”
  • All orders on the Pending Order list will be sent into the FPTS system in the order you have sent to the list.
  • You should carefully watch the Order Status after sending them to the FPTS system: The field highlighted in green means the order is successfully delivered and the field highlighted in red means the order is sent but not delivered.
  • To place more orders, you need to click the “Refresh” button or press F5 function key on the keyboard to refresh the Order-placing Screen.

Note:

• Trading password:
  • If you use the Token Card: Trading password is auto-generated Token passcode (i.e. 6-digit sequence displayed on Token screen) or PIN code plus the 6-digit sequence on the screen (in case you add PIN code).
  • If you do not use the Token Card: Trading password is a static password provided along with the first-time login password by FPTS.
• Change the login password and the trading password
  • Click “Account information” tab
  • Select “Change password”

3.2.2. Placing an order from Market Watch

• To quickly place an order from the Market Watch, you only need to right-click on the selected stock symbol and then select “Buy” or “Sell”
  • Buying order: The autofill bid price will be the lowest selling price on the market of the selected stock at the time of placing the order.
  • Selling order: The autofill ask price will be the highest buying price on the market of the selected stock at the time of placing the order.
• You need to fill in the quantity and type of order before carrying out necessary order-placing steps described above.

Note:

• You can change the price before sending the order.
• The order placed via Market Watch will be moved to the active Order-placing Screen. Therefore, if you want to place an ordinary order or a margin order, you need to move to the Ordinary Order tab or Margin Order tab before placing a buying/selling order on the Market Watch.

4. Cancelling/Modifying Order

4.1. Cancelling an order

• Step 1: Click on “Pending Order” tab
• Step 2: Select order(s) you want to be cancelled and click on the square box in the “Cancel” column

• Step 3: Click “Cancel” button to cancel the order(s) placed.
• Step 4: Confirm the order cancellation
  • A dialogue will be popped up to ask for your confirmation
  • Click “Yes” to cancel the order or click “No” to abort it.

4.2. Modifying an order

• Step 1: Select “Pending Order” tab
• Step 2: Select the order(s) you want to modify by click on the “Modify” square box on the corresponding row

• Step 3: Fill in the modified information
  • You can change both price and quantity values
• Step 4: Click “Modify” to execute the order

Note:

• The successful delivery of a cancellation/modification order does not mean that such order is successfully cancelled or modified. The degree of successfully cancelled/modified order depends on how the original order is matched at the time of sending the cancellation/modification order into the system of the Stock Exchange.
• You can check your cancellation/modification status in the “Today’s Orders” tab.
• For stocks listed on HNX:
  • The system currently supports modifying the price of the original order only one time.
  • Therefore, if you want to modify the order again, you need to cancel the original order. After the cancellation order is executed by FPTS, you can place a new order as you wish.
• For stocks listed on HSX: To modify an order, the system will execute the following steps in turn:
  • (1) Cancel untraded part of the original order
  • (2) Create a new order after finishing Step (1)
• If a cancellation/modification order is being processed by the FPTS system, you cannot cancel/modify it again.

5. Reports

5.1. Reports on trading information

5.1.1. Pending order

• Display all pending orders of your account. You can cancel/modify any order here.
• Order status:
  • Pending: The order is being processed at FPTS system (not sent to the Stock Exchanges)
  • Accepted: The order is delivered to the Stock Exchanges and is not traded
  • Partly traded: The order is partly traded
• You can filter the stocks here by the Stock Exchange, Symbol or Sort by
• To update the reports there is a new order or a change in the display mode, click “update”.
• The reports will be refreshed at the end of trading time and all data during trading time will be deleted from the reports.

5.1.2. Intraday trading result

• Display traded orders during trading time as soon as FPTS receives data sent from the Stock Exchanges.
• The data will be deleted at the end of trading day. Then, you can check “Matched Orders Pending for Settlement” Report (as the Section 5.1.4 below)

5.1.3. Today’s order

• Order status:
  • Pending: The order is being processed in the system and not delivered to the Stock Exchanges.
  • Accepted: The order is delivered to the Stock Exchanges and still not traded
  • Traded: The order is fully traded
  • Partly traded: The order is partly traded
  • Cancelled: The order is already cancelled
  • Modified: The order is already modified
  • Rejected: The order is already rejected
  • Expired: The order is not fully traded and expired.

5.1.4. Stock Trading Reports

5.2. Account management reports

Note: Cash statement only displays data in three latest months. If you want to have cash statement in a longer period, please contact the FPTS Customer Service Department for assistance.

6. Personal Information Management

You use this feature to change your password, manage your user authentication device - Token Card, change your personal information, search activity history, send feedbacks or change the language settings.