If you are in this situation, please follow one of the two methods below to fix it:

♦ Method 1: Check at the bank where you deposited/transferred money

- Step 1: You submit the Request for Content Check (at the Cash Counter or via online service of the bank at the service) using the form provide by the bank

- Step 2:  Take pictures of the proof of deposit/transfer slip at the bank

- Step 3: Use your email registered with FPTS to send the photo to fcs@fpts.com.vn or fafgd@fpts.com.vn.

- Step 4: FPTS will credit the money into your securities trading account at FPTS upon receipt of affirmative check results from the bank or you also carry out Step 2 and Step 2 above.

Note:

• Step 2 and Step 3 are not compulsory.
• But, if you carry out Step 2 and Step 3, FPTS may credit money into your account even before it receives the original check proof from the bank.

♦ Method 2: Check at FPTS

You can submit the Request for Content Check at FPTS Head Office/Branches or by remote method.

1. Check at FPTS Head Office/Branches

- Step 1: You complete the Request for Content Check, using the provided form here

- Step 2: Send the hard copy of Request for Content Check together with original money transfer/deposit proof or account statement verified by the bank at the service to the Accounting Department at the FPTS Head Office/Branches.

- Step 3: FPTS will credit the money into your securities trading account at FPTS/refund the money upon your request for the content check.

2. Remote check

- Step 1:  Take pictures of the proof of deposit/money transfer screenshot/transfer slip/account statement, verified by the bank at the service

- Step 2: Use your email registered with FPTS to send the photo to fcs@fpts.com.vn or fafgd@fpts.com.vn with corrected content of the money deposit transaction.

• Deposit money into account number (10-digit account number)of Accountholder’s full name (underlying securities account number)
• Attach pictures of proof of deposit/money transfer screenshot/transfer slip/account statement (taken in Step 1)

- Step 3: FPTS will credit the money into your securities trading account at FPTS.