HOTLINE : 1900 6446

Customer Service
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Withdrawing/Transferring at FPTS Head Office, Branches and Transaction Offices

Withdrawing/Transferring at FPTS Head Office, Branches and Transaction Offices

♦ Working Hours

  • From Money to Friday (except for holidays)
    • Morning: 08:00 - 11:30
    • Afternoon: 13:00 - 16:00

♦ Locations

To withdraw/transfer money, you need to go to FPTS Head Office, Branches and Transaction Offices to perform transactions.

To see the FPTS business location, please click here.

♦ Documents include:

Individual customer

Institutional customer
  • Identity Card/Citizenship Card/Passport: Valid original copy;
  • Money Withdrawal/Transfer Form
  • Power of attorney (clearly stating full name, Identity Card/Citizenship Card/Passport No.  of the attorney, content of scope of authorization: To perform money withdrawal/transfer order);
  • Identity Card/Citizenship Card/Passport of the attorney: Valid original copy;
  • Money Withdrawal/Transfer Form undersigned and sealed by the accountholder

♦ Note

If you intend to withdraw from VND1 billion onwards in Hanoi and from VND500 million onwards in Ho Chi Minh City and Danang City, you should please contact the FPTS Customer Service Department or the Transaction Accountant Department at least one hour in the working day for cash preparation for quick and convenient service for you.

♦ For more information, please contact:

- Hanoi City

  • Customer service: 19006446
  • Transaction accountant: 19006446, ext. 6207/6206/6205

- Ho Chi Minh City

  • Customer service: 19006446, ext. 8702/8703/8705/8706/8707/8708
  • Transaction accountant: 19006446, ext. 9293/9207

- Danang City

  • Customer service: 19006446, ext. 686
  • Transaction accountant: 19006446, ext. 669.